Staub Electronics: Terms & Conditions

Terms & Conditions

How To Order

All orders must have a purchase order number and be placed by fax, phone, e-mail, web site, or through your area representative. To assist our staff in the processing of your order please have your quantities, part numbers and descriptions ready when ordering. Fax orders can be sent in 24 hours a day. Our order desk must receive orders that are to be shipped the same day the order is placed no later than 12:00 PM. If a rush is needed please specify the time and date needed by.

Will Call

For local customers utilizing our will call service please place your orders ONE HOUR before pickup to avoid long delays. Walk in orders (those not faxing or phoning in their orders ahead of time) will be subject to a 10% surcharge.

Minimum Order

The minimum invoice amount for any order is $75.00 not including freight, taxes, or surcharges.

Backorders

All backorders will be cancelled after sixty (60) days, unless otherwise advised.

Terms

Net 30 days from date of invoice on approved credit. Phone for quick pay terms. Please allow two weeks for credit application processing and an open account to be established. Terms can be revoked upon failure to pay invoices when due, receipt of NSF cheque, or if the customer's financial circumstance has changed, affecting ability to meet their financial obligation.

All returned cheques, without exception, are subject to a $20.00 service charge.

Pricing

All pricing is subject to change without notice. A US dollar currency surcharge may be applied without notice, if currency volatility warrants. Quantity discounts are available on selected items. Please phone your rep or the order desk for more information.

Warranty

Manufacturer warranties will be honoured as stated by the manufacturer and where applicable in Canada. A valid Return Authorization Number is required before any goods can be returned. Return Authorization Numbers can be obtained from our Warranty Department. Please ensure the RA# is written on the outside of the box and send freight prepaid along with a copy of the customer invoice and a brief description of the problem. Freight collect shipments without proper documentation as described above will be refused. Electronic products returned as defective and found to be in working order will be returned to the customer and subject to a $25.00 handling fee. Merchandise that has been abused i.e. improperly installed, dropped, punctured, faded due to sunlight, will not be repaired under warranty.

Shipping

For prepaid shipping please consult our order desk for specific details in your area. Prepaid orders will be shipped via a carrier of our choice. All non-prepaid orders shipped FOB our warehouse. Exceptions to this policy are as follows:

Rush orders will have shipping charges added to invoice.
Wire orders of more than four (4) spools, carpet of more than 100 yards, screws of more than 10,000 or 1,000' of split loom are FOB Richmond warehouse.
Backorders are shipped prepaid from our Richmond warehouse via our choice of carrier.
Customers can specify holding orders to be shipped with follow up orders to obtain prepaid shipping.

Refused Shipments

Refused shipments are subject to a 20% restocking fee.

Lost Or Damaged Goods

All shipments are made by licensed carrier and shipped in good condition. Departure of shipment from Staub's warehouse is deemed as delivery to customer. All risk of loss and damage in transit will be the customer's responsibility. Claim of loss or damage should be made immediately upon receipt to the freight carrier. Payment of invoice may not be withheld due to loss or damage.

Shortage/Invoice Discrepancy

Claims must be made within seven (7) calendar days of receipt of shipment. Please include copies of invoice/packing slip and shipping receipt.

Merchandise Returns

All sales are final. No returned goods will be accepted without the prior written approval of Staub management and a valid Return Authorization Number. Return Authorization numbers can be obtained through our Warranty Deparment. Returned goods must be in good saleable condition, not dated, priced or damaged, and MUST include a copy of the original invoice and return authorization number on outside of carton. Original packaging must not be open or damaged. Authorized returns must be shipped prepaid or will be refused. A restocking charge of 20% will apply.

Special Order Items

Special order items are non-refundable. Items ordered that are not stocked will be available on a "Special Order" basis. "Special Order" items will take approximately 10 - 15 business days to become available at Staub Electronics Ltd. from the time of ordering. Staub Electronics Ltd. strives to have these items available within 10 - 15 business days but can make no guarantee of this. If you wish to have your "Special Order" item(s) expedited, contact our order desk to get a quote for the cost of this service as it varies depending on the item. A deposit of 50% may be required before any special orders will be accepted. If the customer fails to pay the remaining balance on special order parts, or if the customer fails to take delivery of any special order parts within 30 days of the original deposit, the deposit, including any additional amounts deposited, shall become non-refundable and Staub Electronics Ltd may retain such monies in lieu of handling and storage charges as reasonable liquidated damages.

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